Returns & Exchanges

At Golden Bird Jewels, we want you to be completely satisfied with your purchase. If your jewelry doesn't meet your expectations, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for your return to receive a Return Authorization code.

• 2.
  Package Your Jewelry

  Securely place the item in its original Golden Bird Jewels packaging, including all certificates, tags, and promotional materials provided.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep the tracking receipt.

• 4.
  Quality Inspection & Refund

  Once our artisans verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.